ITIL to ISO/IEC 20000 Migration
Benefits of ISO/IEC 20000 over ITIL
Implementation of ISO/IEC 20000 brings with it many benefits and advantages. Organizations will have differing needs but overall organizational certification is seen as a driver for adopting this standard.
Some benefits include:
- Alignment of information technology services and business objectives
- Creation of a formal framework for service improvement
- Creates competitive advantage via the promotion of consistent and cost-effective services
- Provides a baseline for IT improvement and fosters a strong IT Governance model
- Provides Budgetary control over the IT process
- Enhances the IT reputation
- Allows organizational control, not individual control, in the overall IT processes
- Ensure regular basis surveillance audits occur to guarantee an active continual improvement program
- Identifies a person responsible for the service delivery
- Integrates readily with other governance and management systems