For Immediate Release
Consult2Comply Facilitates Successful ISO 20000 Certification for Serco Inc.
Serco, a Leading Provider of Professional, Technology, and Management Services Focused on the Federal Government, Obtains ISO 20000 Certification for Managed IT Services
July 5, 2012 | Reston, Virginia – Consult2Comply, a premier regulatory compliance software and managed compliance services provider announced today that Serco Inc. was officially granted ISO 20000 certification as a result of their collaboration with Consult2Comply. The certification measures the company’s approach and capability in delivering world-class IT managed services. Serco received the certification for the overall ISO 20000 framework that it uses to deliver and strengthen service management procedures and Consult2Comply helped them improve, develop and implement that effort.
The ISO/IEC 20000 certification, presented by the International Organization for Standardization (ISO), is the first internationally recognized standard evaluating IT service management, the principal measure of IT quality within an organization. Earlier this year, ISO/IEC revised the standard to include more stringent security requirements and other upgrades.
Steve Crutchley, CEO and founder of Consult2Comply said “Our team worked hard to help organize their documentation and get them through the process with our knowledge of the standard and industry best practices. In essence, we helped them with the framework and business process re-engineering that usually accompanies a certification process like this.” Mr. Crutchley went on to say; “Serco was incredibly diligent about awareness training to make sure that participants in service management knew the ISO 20000 standard and how it would be applied to their management system. Their team worked hard to achieve the success of the second audit that resulted in an unconditional recommendation for certification”. To date, Consult2Comply has managed and guaranteed the certification process for over 25 companies seeking ISO 20000 and ISO 27000 Certifications, five of them completed and achieved in less than three months.
“Federal government agencies are looking for companies that understand service management principles, and can apply them to provide real world solutions,” said Ed Casey, Chairman and Chief Executive Officer at Serco. “This ISO/IEC 20000 certification demonstrates the strong service-oriented approach to how we do business.”
ISO 20000 is the world’s first international standard for IT Service Management. It defines the requirements for a service provider to deliver managed services, describes detailed best practices and specifies five key service management processes: Service Delivery, Relationship, Resolution, Control and Release. Because Serco is dedicated to consistently delivering excellence, this accreditation is a tremendous advantage to them in the federal IT arena.
Consult2Comply is a premier GRMC (Governance, Risk Management and Compliance) firm that provides compliance infrastructure management services, and compliance software mapping solutions that support international regulatory standards and best practices for commercial and government enterprises. C2C’s web-based, automated compliance platform is designed for improved business performance and audit readiness across the entire organization. Consult2Comply’s blended approach of Managed Compliance Services™ – software plus services as a compliance solution – and Compliance Infrastructure Management™ helps organizations align existing compliance infrastructure with the ever- changing regulatory environment. More than 25 years in auditing and consulting in information security and asset management inspired the creation of C2C’s compliance, risk and audit management tools as well as their practical, business-focused approach. Please visit www.consult2comply.com
About Serco Inc.: Serco Inc. is a leading provider of professional, technology, and management services focused on the federal government. We advise, design, integrate, and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services, and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, Virginia, Serco Inc. has approximately 9,000 employees, annual revenue of $1.4 billion, and is ranked in the Top 30 of the largest Federal Prime Contractors by Washington Technology. Serco Inc. is a wholly-owned subsidiary of Serco Group plc, a $7 billion international business that helps transform government and public services around the world. More information about Serco Inc. can be found at www.serco-na.com.